When you experience hearing loss, it’s common to ask others to repeat what they’ve said. Phrases like “What?”, “Sorry?” or “Pardon?” are common ways to seek clarification, but they’re actually less effective. Overusing these simple requests can lead to frustration or impatience in those who have to repeat themselves.

A better approach is to make specific requests for clarification. Studies indicate that people who use specific requests are seen as more competent. What’s more, partners and family members report that specific requests reduce tension, as they feel the person with hearing loss (PWHL) is making an effort rather than giving a routine response. (The topic of automatic responses deserves its own discussion.)

Examples of specific clarification requests include:

“I caught the part about the dog eating pizza off the table—what did you say before that?”

“Here’s what I heard; is it right?”

“I missed everything you said. Could you please speak a bit slower?”

“What colour did you say she painted the door?”

Related post: When your partner has hearing loss