Hearing Care Professionals

From the chronicles

Customer Service Stories: What Are Yours?

Mr. Dan Fleisch, a physics professor at Wittenberg University, travelled over 600 miles to hand-deliver a copy of his book. He wanted his customer to get it in time for Christmas. While reading reviews of his book, “A Student’s Guide to Maxwell’s Equations,” on Amazon.com on Christmas Eve, he discovered that Michel Cuhaci’s copy of […]

Overcome Ridiculous Listening Conditions

I am coaching an audiologist on the LACE (Listening and Communication Enhancement) program. This week she said, “It’s ridiculous how fast the voices are in the Rapid Speech task. In real life, if someone was talking that fast, I’d say, ‘I have normal hearing and I can’t understand you, so you better slow down.” A-ha! […]